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About ContactMoqui Professional
Moqui Professional is a commercially supported version of the open source Moqui Framework.
With Moqui Professional by Hemagenesis you can be sure that Moqui Framework will work as you need it to, and that any issues you uncover will be researched and addressed in a timely manner by the same people who created Moqui itself.
This product includes support for the Moqui Framework software itself. If you need support for developers working with the framework please see our Support Services page.
| Silver | Gold | Platinum | |
|---|---|---|---|
| Incidents | unlimited | unlimited | unlimited |
| Named Contacts | 1 | 2 | 4 |
| Business Hours | 8 x 5 | 8 x 5 | 8 x 5 |
| Initial Response Time | 2 business days | 1 business day | 4 business hours |
| Resolution - Critical* | 4 business days | 2 business days | 1 business day |
| Resolution - Major* | 1 week | 3 business days | 2 business days |
| Resolution - Minor | next release | next release | next release |
| Yearly Price per Core | $800 USD | $1200 USD | $2000 USD |
*NOTE: intermittent and significant issues may take longer to track down and resolve. If this is the case for an issue you report we will let you know either in the initial response or as soon as this is discovered, and if necessary work with you to find an acceptable work-around until the issue is resolved.